houangelaycWaited for 2 weeks and seller said item lost and I will have to purchase again...bad experience
4 years ago
To clarify, buyer opted for normal postage. The issue is with the post office as item was mailed out successfully and buyer also notified. Understand that this is an undesirable experience, but it is the risk of opting for normal postage.
Consistent with other online stores, we do not absorb losses due to lost mail from normal postage.
We seek your understanding that it is due to lost parcel from the post office. The feedback from other customers have always been positive.