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Frequently Asked Questions FAQ

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1 year ago by shimmernlight

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S$5

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43 Likes

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Frequently Asked Questions Q: Are your crystals real? A: 100% natural and real! Not only are they real, they have been cleansed and instilled with positive energy. Typical countries of origin includes U.S, Brazil, Canada, India, Morocco and more. ____________________________________________ Q: Are your crystals new? A: Yes, as indicated on the item listings. ____________________________________________ Q: Do you have a shop? A: No. I operate from home and that is why I can provide exceptional quality pieces at attractive prices. ____________________________________________ Q: Who are you? A: I am Sarah, an intuitive healer that works very closely with crystals, candles, oracle cards, flowers and herbs on a daily basis while working with the Divine and Universe. ____________________________________________ Q: Why should I trust you? A: I have been working with crystals for 8 years and counting. Apart from my crystal business, I have a personal stash that I use to do personal healing, including Oracle card readings. You can also be rest assured that your purchases here contain ONLY light energy. We DO NOT work with dark magic. ____________________________________________ Q: How can crystals help me? A: Crystals are beneficial in multiple ways. Since ancient times, crystals have been used for healing. It helps in our physical, mental and emotional health. Not just that, each crystal represents a specific colour of our chakra that helps to align and harmonise our body. ____________________________________________ Q: I want to buy but can you help me choose? A: We are able to provide assistance for this. We also have a listing specially for crystal bags customisation. Just contact us and we will advise you. ____________________________________________ Q: Do I need to cleanse after I receive the item from you? A: No, you do not have to. I would have cleansed the crystals after it is paid. Thereafter, cleansing will only be required when you don't feel comfortable, feel that the crystal looks dull or has contained too much negativity or every 2 weeks - 2 months time. Sometimes you may not even feel the need to cleanse. The key is to trust your instinct! ____________________________________________ Q: How to cleanse crystals? A: There are multiple ways to cleanse crystals using elements of fire, earth, water and air. I recommend running tap water from YOUR home in the day for about 30sec, followed by placing them under a place with sunlight for at least 1 hour. You are advised to visualise an image that the negative energies are leaving the cleansing crystal while light energy is being replaced, while running it under water. Do take note that there are some crystals that can't be in contact with water. Ensure you check with where you buy it from. For purchases from me, any restrictions will be stated in the listing. ____________________________________________ Q: How to use? A: It's really simple. If you have purchased raw crystals (e.g. Caves, Slab, Anything bulky and unpolished), simply put it somewhere where you feel comfortable and can be easily seen by you. If it's in tumbled-size, polished or portable palm-sized stones, simply put them in your bag or pocket. After you received your item, it would be good to hold the crystal with both hands, bring it to your heart and speak your intent so the crystals know what you'd like assistance with. All crystals purchased from me, would already be instilled to attract positivity, abundance, love, peace and harmony. ____________________________________________ Q: Are items true to pic? A: We try our best to capture the true colours of the item. Please take into account any colour discrepancies due to different screen resolutions. For crystals, items are mostly one-off pieces, so what you see is what you'll get. ____________________________________________ Q: Why are they so cheap? A: Items are purchased from wholesalers and we do not incur any rental fee since the company is registered to my home address. ____________________________________________ Q: Why more expensive than other Carousellers? A: If you find other sellers selling cheaper, please go ahead. Firstly, we do not overprice our items. You are paying for the quality and you can be rest assured that your purchases are in good hands since I handpick each and everything personally, no matter how small or inexpensive the crystals are. Lastly, we take energy sources very seriously. We know our sources well enough to know what kind of energy transfer we are getting into. 一分钱一分货。做生意讲的是道德和信任。 ____________________________________________ Q: I’ve purchased Xx amount, can you give me discount/freebie? A: For tumbled stones, buy 10 get 1 free / buy 50 get 10 free. Crystals applicable listed here: https://sg.carousell.com/p/184961620 *If you wish to mix with other crystals not in the list, let me know. For larger orders, a discount may be applied to purchases above $500. Please PM to enquire. If you wish to buy at half the price of what I’m selling, please do not buy from me. My crystals are very high quality and energy is very positive. I reserve all rights to deal with nice and kind people only. ____________________________________________ Q: Can you help me find Xx crystal? A: Let us know what kind of stones you are looking for. It would be good to also include the size, colour and your budget. ____________________________________________ Q: How to collect my order? A: Several options available. See below. 1) Normal mail or Registered mail (with tracking) For N.M, I will not be liable for lost mails as there's no way I could track. However, I always provide a picture proof of mailing to the buyers. Registered mailing is additional $2.30 on top of normal postage rate. 2) Qxpress Courier Delivery Flat rate charge at $5 only. Comes with tracking info and takes 2 working days to reach you after payment has been received. Delivery time is usually between 10am - 8pm. Delivers on Saturdays too. What set this apart from registered mail is the flexibility to place item outside your place if no one is at home. They will contact you for further instructions before doing so. 3) Meet-up @ Boon Lay or Pioneer MRT Timings are flexible at the moment. Just update me to arrange. *Applicable to orders more than $45 only. For order less than $45, meetup is applicable only if I happen to be around 4) Self collection @ Jurong West street 81 (640824) 7-12mins bus trip from Boon Lay/Pioneer MRT 5) Pop-up meetups There might be times when I could be at town or somewhere not listed above. You may enquire to check. :) ____________________________________________ Q: Can I exchange or refund an item? A: No. All sales are final. They are non-exchangeable or refundable. Items are checked through and wrapped well in bubble wraps before mailing. I will not be held responsible for any damage caused during transit. I will not be liable for non-trackable lost mails.

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phlim79Returned customer, thumb up for seller product
3 days ago
0.0
phlim79Prefect item to purchase
1 week ago
0.0
theona28I’ve made several purchases with Sarah and definit...read more
1 week ago
5.0