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Books - UP Your Service! Action Steps: Strategies and Action Steps to Delight Your Customers Now!

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3 months ago by vend05

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S$3

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A 297 pages - UP Your service! Action Steps: Strategies and Action Steps to Delight Your Customers Now! on sale. By Ron Kauman. Book is relative new, no fray, no tear and no yellow dot. This book gives you the customer service training tools, principles, and understanding you need to make your strategy come alive – to make it real, expandable, and sustainable. The book's volume is partly due to the easy-to-read format with illustrations and photographs, with plenty of reinforcements to drive home the key learning points.  Content Consist of chapter 1-20: 1. Up Your Service! Why bother? 2. It takes an UP Your service! Mindset 3.it takes an UP Your service! Toolset 4.Culture 5. Standards 6. Interaction 7. Explore, Agree, Deliver, Assure 8. Understanding Perception points 9. Understanding value Dimensions 10. How to close to your customer 11. Craft your service vision 12.Polish your Perception points 13. Make your customers information rich! 14. Cultivation customer contact 15. Bounce back. Recovery 16. Guaranteed 17. Integration and Innovation 18. Keeping Track of Service 19. What wise people say about service 20. Inspired Acts of Service 21. Index Pls refer to meet up place, if interested, make an offer for reservation.

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Singapore

Limited to the following places and timing. Weekday: Cashew at 0705am/1650hr, Bukit Panjang, Teck Whye to Phoenix Lrt at 0650am or 515pm, Joo Koon MRT at 0730am, Bt Batok mrt at 6pm or Bt Gombak after 0545pm. Weekend: Sat at Bt Batok Mrt from 0940am - 5pm or Bt Gombak depends on the timing.

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