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Crucial Conversations : Tools for Talking When Stakes Are High by Patterson, Kerry / Grenny, Joseph / McMillan, Ron / Switzler, Al

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Crucial Conversations : Tools for Talking When Stakes Are High Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever. The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

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