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Customer Experience Agent | $8.50/hr | 6 Months | Kent Ridge

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2 months ago by capita

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Customer Experience Agent | $8.50/hr | 6 Months | Kent Ridge Working Hours and Location: • Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays. • Around 10 minutes walking distance from Kent Ridge MRT and easily accessible by public buses. Agent Responsibilities: • Provide customer support via calls and emails with excellent work etiquette, patience. • Ability to response to customers’ needs/enquiries and provide appropriate solutions and attention. • Coordinate and monitor all customer queries effectively and escalate to management when necessary. • Act as a coordinator between various internal department within the company and customer to ensure customer issues are resolved. • Maintaning customer particulars and transactions, feedback and cases history of customer to CRM. • Follow up actions after calls and emails to ensure pending inbound enquiries are solved. Job Requirements: • Highly customer oriented. • Excellent analytical, interpersonal & communication skills. • Bilingual portfolio preferred to liaise with non-English speaking customers. • Well-verse of MS Office application is essential. • Team player with positive attitude. • Singapore Citizens or Permanent Residents Only. Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume at cassandra.ng@capitagrp.com. Reg No: R1873123 (Ng Zhi Ling, Cassandra) EA License No: 08C2893 (Capita Pte Ltd) **We regret that only shortlisted candidates will be notified**

5.5 day week

Yes

Salary

Hourly

S$8.50

Candidate Requirement

No Requirement

Other Information

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