-Provide customer support via calls and emails with excellent work etiquette, patience.
-Ability to response to customers’ needs/enquiries and provide appropriate solutions and attention.
-Coordinate and monitor all customer queries effectively and escalate to management when necessary.
-Act as a coordinator between various internal department within the company and customer to ensure customer issues are resolved.
-Maintaning customer particulars and transactions, feedback and cases history of customer to CRM.
-Follow up actions after calls and emails to ensure pending inbound enquiries are solved.
-Highly customer oriented.
-Excellent analytical, interpersonal & communication skills.
-Bilingual portfolio preferred to liaise with non-English speaking customers.
-Well-verse of MS Office application is essential.
-Team player with positive attitude.
-Singapore Citizens Only.
Working Hours and Location:
-Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays.
-Around 10 minutes walking distance from Kent Ridge MRT and easily accessible by public buses.
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume and educational certificate to email@example.com or apply here directly
Job Code: CEW
EA License No.: 08C2893
Registration No : R1659783 (Wong Chun Kit)
-- We regret to inform that only shortlisted candidates will be notified --