Used, In Excellent Condition, Hardbound Customer-Focused Quality: What to Do on Monday Morning Hardcover – September 1, 1993 by Thomas Hinton (Author), Wini Schaeffer (Author) Hardcover: 273 pages Publisher: Prentice Hall Trade (September 1, 1993) Language: English ISBN-10: 013189630X ISBN-13: 978-0131896307 Product Dimensions: 1.2 x 6.2 x 9.5 inches Shipping Weight: 1.3 pounds "Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
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Local Postage additional SGD5.00 + additional SGD2.24 for registered mail. This is a heavy book.