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S$2,350

Customer Service Executive (Inbound Call Center)

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Singapore
Roles & Responsibilities Responsibilities: • Answer inbound calls and provide information pertaining to queries, complaints & feedback • Manage & resolve customer’s complaints & feedback • First contact resolution of all cases handled • Project a positive and helpful attitude to external and internal customers • Ensure Standard Operating Procedure (SOP) is properly carried out Requirements: • Minimum O Level • Proficient in relevant computer applications • Knowledge of Customer Service principles and practices • Relevant experience in Call Center for at least 12 months is REQUIRED • Good data entry and typing skills • Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage • Singaporeans and PRs Only Additional Information: • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week • Contact Centre environment • Working Location at Tampines (Work from home for the time being due to Covid 19) • Training will be conducted at the office in Tampines (may last 2 weeks depending on the training progress)
2 weeks ago In Customer Service
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5 day week
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Yes

Salary

Payment Rate

Monthly

Base Salary (Up To)

S$2,350

Candidate Requirement

Education Level

No Requirement

Other Information

Recruitment Agent

No

Listed by mycareersfuture.gov.sg

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