Customer Service - Jalan Kilang (Bukit Merah) - $2000
Monday - Friday 9am-6pm.
Sat: Alternate 9am-12pm.
3-6 months contract, convertable to perm
• Manage incoming calls and emails from clients and maintain excellent service standards
• Investigate issues and liaise closely with departments to resolve them
• Identify service lapse and proactively engage clients to rectify issues
• Handle complaints, provide appropriate solutions and alternatives within appropriate time frame
• Work with internal stakeholders to recognize and resolve daily operational issues
• Able to work in a fast-paced environment; manage inquiries and feedback with tact and professionalism
• Be resourceful and resolve challenges arising from daily operations
• Preferably with experience in a customer service or logistics front line role
Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume to Cassandra.firstname.lastname@example.org.
** We regret that only shortlisted applicants would be notified. **
EA Reg No: R1873123 (Ng Zhi Ling, Cassandra)
EA License No: 08C2893 (Capita Pte Ltd)