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Customer Service Officer

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1 month ago by mycareersfuture.sg

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19 Likes

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Key Duties, Roles & Responsibilities: Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer. Placing necessary orders with Traffic Controller / Operations Team or Sub contractor based on client’s job requirements (i.e. Arrange Trucking or Manpower required for Heavy lifting). Responsible for the issuance of invoices (for complicated jobs) and the issuance of purchase order for services provided by sub-contractors. To perform Data Entry, Job Creation, Billing, General Administrative or any Adhoc duties/tasks assigned To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues To assist Customer Service Executive / Manager / Management with any special projects assigned and provide backup to other CS team when necessary To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

5 day week

Yes

Salary

Monthly

S$3,000

Candidate Requirement

No Requirement

Education and Experience GCE ‘N’ or ‘O’ Level Knowledge of customer service principles and practices Knowledge of relevant computer applications and administrative procedures Able to converse in English & Mandarin and local dialects (to liaise with foreign counterparts) Key Competencies Possess good interpersonal skills, listening & communication skills Attention to detail and accuracy Customer service oriented Able to work under stress and pressure Benefits Daily Lunch Provided Company Transport Provided at designated MRT stations (Lakeside & Boon Lay) Medical and Dental benefits Attractive Bonus Scheme (AWS, Special Bonus etc.)

Other Information

No

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