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Customer Success / Service Executive

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1 month ago by carrohr

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8 Likes

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About Genie Financial Services Genie Financial Services is the next generation auto finance solution provider that aims to make automobile financing simple, hassle free and easy for everyone. We are dedicated to making online car financing superb with competitive rates and simpler, smarter experiences for all our customers. Find out more about Genie at https://genie.sg/. Genie is a subsidiary of Carro. Carro is an online car marketplace that makes selling and buying cars between direct owners and sellers a breeze. Carro’s mission is to promote transparency and trust in the car purchase experience by facilitating and guiding people through the entire purchase lifecycle (including transfers, car loans, insurance process, car workshops, accessories). Find out more about Carro here https://carro.sg/. 
 Job Responsibilities:
 - Build and develop the rapport with new and existing customers and manage churn 
- Handle day to day customer requests and inquiries in a timely manner
- Work closely with revenant stakeholders for timely handling of customers requests/enquires
 - Upholding and constantly improving/streamlining customer account opening and onboarding process to provide excellent Customer Experience journey.
 - Managing and analyzing the funnel and communicating the customer’s interest and the trend to management 
 Job Requirements: 
 - Strong technical and problem-solving skills
 - Effective and proactive communications skills. You will have the ownership to lead delivery related customer interactions.
 - Strong teamwork, organizational and interpersonal skills, with attention to details
 - Analytical skills to gather customer technical/non-technical requirements + trends
 - Excellent communication skills

Marymount (CC16)

5 day week

Yes

Salary

Monthly

S$3,500

Candidate Requirement

Diploma

Singaporean and PR may apply

Other Information

No

2

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