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E-Commerce Operations & CS Executive/Assistant


2 months ago by soonestexpress




Responsibilities: • Control and Plan Driver pickup and delivery Schedules, ensure delivery in order (delivered out by datelines and timelines to the right customer, place and on time. • All Parcel must be ready and let the driver deliver out. • Perform daily administrative duties includes using company IT System, order tracking and data entry. • Prepare driver performance and payment for driver claims or any other claim related. • Manage cost control and book in all related costs and bills to customers. • Checking documentations related to the delivery or shipment and maintain proper filing. • Maintaining an accurate database to support generation of reports. • Plan, organize, direct and control all operational activities and to provide customer with highest level services • Customer service skills and the ability to resolve complaints, inquiries and operational situations. • Build and maintain good rapport with customers to fulfil their requirements. • To perform cold call and build strategic business partnership with e-commerce platforms. • Work closely with all departments to coordinate customers enquiries and its lead time to facilitate successful pick-up and delivery, to maintain site standards. • To be accountable for daily operations and ensure compliance with company policies and procedures. • Assist Warehouse as and when required in Sorting out, scanning and check in and out cargo/parcel by following our company SOP • Maintain a clean and neat eCommerce work area • Any other Ad hoc job Assign by Managers/Management

Tanah Merah (EW4 CG)

5.5 day week





Candidate Requirement

No Requirement

Requirements: • Minimum of 2 years experiences in E-Commerce Trade will be an added advantage • Competent in Tradenet declaration an added advantage • Pay Attention to details • Good attitude, communication and coordination skills • Able to take responsibility, being accountable. • Able to carry out assigned tasks independently with minimal supervision. • Good Team Player but able to work on own initiative. • Ability to fulfil time-critical tasks on time, keep schedules and deadlines. Interested applicants submit the following details: 1. Detailed Particulars 2. Detailed employment history 3. Salary (Expected/Last Drawn) 4. Notice Period 5. Reasons for leaving 6. State position apply Submit resume to:

All nationalities may apply

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