Condition is as good as new, hardcover & plastic wrapped Product Description A complete volume of 12 crucial steps to effective management -- perfect for home or office reference. Amazon.com Review Imagine you've finally snagged that long-awaited promotion to the ranks of management and you're suddenly faced with your first official presentation before the boss, first interview with a job applicant, first contact with a "demotivated" subordinate, or first truly critical decision. If there is no one you can comfortably turn to for assistance--a common problem today for many in this position--the Essential Manager's Manual, by consultants-communicators Robert Heller and Tim Hindle, could prove invaluable. This logically organized encyclopedia of leadership fundamentals concisely explains the basic actions required in these and other common corporate scenarios, making it a useful resource for information on business communications, time management, decision-making, and a broad array of personnel issues ranging from motivating a staff to realizing when they are suffering from stress. "Stress can be infectious, so you need to recognize it in others before it affects the people with whom they work (including you). There are many ways of reacting to stress; learn to notice common warning signs so that you have time to decide how to react," begins this representative section, before going on to offer specifics on spotting and mitigating its potential impact. --Howard Rothman From Booklist DK's imprints include a number of illustrated reference works on topics ranging from alternative medicine to rock stars, but this is its first business title. Heller is the prolific author of numerous business books, including The Leadership Imperative (1995) and The Naked Manager (1985). He is also the founding editor of Management Today, one of Britain's leading business magazines. Hindle has been the chief contributor to the Field Guide Business Glossary series, a joint effort between Economist Books Ltd. and Harvard Business School Press. Heller and Hindle focus on time management, decision making, and communication, but subjects also include successful delegation, interviewing, stress reduction, and managing change. This sturdy manual is well organized and well written, and it has an excellent index. It is also filled with attractive, colorful illustrations, photographs, and charts, which not only enliven it but also distinguish it from similar guides. David Rouse Review "If there ever was a how-to book that covers the waterfront, this is it. The graphics keep this book more lively than most on the subject." -- Ft. Worth Morning Star-Telegram "The format of this handy book is compact, and it would fit nicely on any desk...clear and informative guide to being an effective manager. [From] the visually hip DK Publishing." -- USA Today From the Back Cover * The Essential Practical Guide to Management. * Benefits New and Experienced Managers Alike. * Covers All the Skills You Need, From Motivating and Delegating To Negotiating and Presenting. * Explores Options for Action through Charts and Flow Diagrams. * Includes over 1,000 Power Tips for Solving Management Problems.