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Front Office Agent


2 months ago by




Arrival To hotel - Co-ordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed. - Room the guest, explaining the different aspects of the guest room/ hotel services and facilities. - Assist with delivery of guest luggage to the room. - Depending on the time and guest indication ask what they would like to do for the rest of the day. - Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. - Ensure to obtain a credit facility / cash deposit / voucher from the guest(s) on arrival, if the guests(s) are not holding a voucher, which they supposed to have, communicated it with reservations team and follow-up before the clients' departure. During Stay - Ensure check guest details are inputted into Opera system. - Check all information on registration card and cross check with correspondence for accuracy if applicable. - Meet with the guest at appropriate times to communicate daily events, schedules and requests. - Making arrangements for resort operated activities, restaurants, tours and other experiences. - Handling all job orders for defects in the room / suite. Departure - Ensure the guest bills are checked in advance before present and issue a provisional bill. - Offer packing service for the guest. - Ensure to consolidate guest histories and feed into the system. - Monitor guest comments and follow up as necessary.

5 day week





Candidate Requirement

A/O levels

Qualifications: - Completed High School education is required. Work Experience: - Previous experience in a service, work-related role is a plus. Technical Skills: - Very good command over written and spoken English. - A second language is strongly preferred. - Hands-on approach to all operational aspects. - Is self-motivated and can work independently.

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