Roles & Responsibilities
The incumbent is responsible in ensuring smooth operations in the department and customer service satisfaction is in line with the established standards and policies of the Hotel.
To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre.
To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.
To ensure guests are attended to with promptness, courtesy and efficiencyand that guest complaints are handled with tact and diplomacy.
To assist to inspect rooms assigned to VIPs before their arrival, meeting and escorting the VIPs to their room.
To liaise with Housekeeping on the room allocation and the necessary amenities requirement and time of arrival.
To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.
To monitor room inventory closely to maximize revenue and occupancy from group allotments.
To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.