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S$2,600

Helpdesk Support

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Singapore
Responsibilities: • Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA) • Record and manage all issues in IT Service Management (ITSM). • Perform 1st level troubleshooting on basic systems/network issues. • Escalate requests/issues to the appropriate resolver group according to SLA • Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA • Ensure daily tasks are executed according to SOP (Standard Operation Procedure) • Any other ad-hoc duties as required or assigned Requirements: • Nitec/Diploma in IT / Computer Engineering • At least 1 year of experience in 24by7 IT helpdesk environment supporting Point of Sales (POS). • Willing to perform Rotational Shifts (24/7 support), Morning, Afternoon and Nigh shifts (9 hrs a day inclusive of 1 hr for lunch) • Be able to perform in a fast paced environment • Experience on POS, Remote Desktop, Printer support are desired. Fast & accurate data entry skills
1 week ago In Computer & IT
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5 day week
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Yes

Salary

Payment Rate

Monthly

Base Salary (Up To)

S$2,600

Candidate Requirement

Education Level

No Requirement

Status

Singaporean and PR may apply

Other Information

Recruitment Agent

No

Listed by mycareersfuture.gov.sg

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