Preference female auntie or part time Cleaners Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the hotel to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. ROOM ATTENDENCE DUTIES AND RESPONSIBILITIES: • Enters and prepares the room for cleaning. • Dusts the room and furniture. • Replenishes guestroom and bath supplies. • Cleans the bathroom. • Cleans the closet. • Vacuums and racks the carpet. • Checks and secures the rooms. • Replenish amenities according to the operational standards. • Deliver and retrieve items on loan to guests e.g. iron and ironing boards • Ensure security of guest rooms and privacy of guests • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required • Cleans guest bathroom/bedroom/floor corridor. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Empty trash containers and ashtrays. • Remove all dirty terry and replace with the clean par to the designated layout. • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. • Replace facial, toilet tissue and bathroom amenities in correct amount and location. • Inspect condition of bathrobes and replace soiled/damaged ones. • Remove dirty bed linen and make up bed with clean linen. • Replace laundry bags and slips. • Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack. • Dust and polish all furniture. • Realign furniture to the floor plan. • Responsible for replenishment of guest complimentary water. • Responsible for the cleanliness and maintenance of his work area. • Responsible for the Hotel property in the work area. • Attends to guest calls, guest requests /guest complaints in the area assigned to him. • Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement. • Responsible for following the standard operating procedures. • Responsible for achieving and exceeding the guest satisfaction score. • Update status of rooms cleaned on assignment sheet. • Return and restock cart at end of shift. PREREQUISITES: Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Education: A secondary school diploma is preferred, Experience: Previous hotel-related experience desired.
6 months ago In Hospitality, F&B
Haw Par Villa (CC25)
6 day week
Base Salary (Up To)
Working hour 9 to 6pm 1 hour lunch break 3 months probation Permanent staff enjoys staff benefits such as leave , paid holiday , bonus , training time , fun and play Come for interview now! Watapps me at 86862444
No. of Vacancies