Brand new. Bought for my puppy but when he enter the first time, he didn't like it at all. Never brought my puppy out in the bag at all. Very new, just that the words at top handle is slightly coming off. Condition: 9/10 Retail price: $72 (from polypet website) Now selling: $50 Collect from my house void deck. Pls pm for exact location. Thanks for viewing.