Implementing and Improving YOUR ITSM Program: A leader's guide to Implementing and Improving an Enterprise IT Service Management Program Kindle Edition by Jeffrey Tefertiller (Author)
6 months ago by backyardtalk
The author's second book on the topic of ITSM leadership, expanding upon the fundamentals of IT Service Management (ITSM). This book will provide a concrete and tactical solution to implement and improve your ITSM Program.
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