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IT Officer

IT Officer Roles & Responsibilities: - Provide on-site support to all our offices in Singapore. - Serve as point of contact for all inbound service requests from users. - On-site support for desktop applications, emails, printers and other hardware and networking related issues. - Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved. - Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices. - Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software. - Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies. - Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks. - Provided simple application trainings to end-user as required. - Implement and audit necessary controls and procedures to protect information according to IT policies. - Provide operation support to system and network administrator and vendors. - Assist Finance Managers on IT Asset Management processes. - Provide assistance to Public Relations Manager on the management of websites and hosting services. (optional) - Create and ensure network documentation and diagrams are up to date. - To produce simple reports using Microsoft Word, Excel or PowerPoint for reporting purposes. Requirements: - Candidate must possess at least a Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. - Entry level candidates are welcome to apply (for junior role optional). - At least 2 year(s) of working experience in the related field is required for this position.(optional) - Basic troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must. - Willing to travel between offices and to support business operations. - Ability to manage IT projects is preferred Work Location: Jalan Besar Yishun
2 months ago In Computer & IT
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5 day week


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