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Multiple Front Office positions available!

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3 weeks ago by kaienish8685

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30 Likes

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We have openings for the following posts in Changi Cove Hotel, 351 Cranwell Road Singapore 509866 (beside Hendon camp, near the vacinity of Changi Village). Only Singaporeans/PR to apply : [1] Front Office Executive [2] Front Office Supervisor (Shift Leader) [3] Duty Manager Interested candidates to email resume to khairi@changicove.com with position applying for, expected salary and earliest employment availability. Job description [1] Perform all front desk duties including reservations, cashiering, check-in and check outs in a friendly and efficient manner. Ensure guests’ requests and queries are attended to promptly, politely and efficiently Ensure a high level of customer service is consistently maintained and exceed guests’ expectations. Be part of the guest service team to visualize, set service standards and expectations of unique guest experience. Maintain the hotel property management. [2] Supervise the Front Office Team and ensure smooth operations during Shift. Train other Front Office Executives to uphold the standards set. Ensure a high level of customer service is consistently maintained and exceed guests’ expectations. Perform all front desk duties including reservations, cashiering, check-in and check outs in a friendly and efficient manner. Ensure guests’ requests, complaints, issues and queries are attended to promptly, politely and efficiently. Maintain the hotel property management system and documentation efficiently Ensure a high level of customer service is consistently maintained and exceed guests’ expectations. Any other additional duties assigned by Reporting Manager when necessary. [3] Reporting to the Front Office Manager, or whoever he might delegate to, be responsible for the day-to-day activities within Front Office and other services rendered by other operational departments of the Hotel to ensure smooth operations and customer service satisfaction in alignment with established SOPs and values of the Hotel. To oversee and supports the day-to-day Front Office activities To oversee and support services of various departments to ensure smooth operations and guest satisfaction in line with the SOP and values of the hotel in the absence of the various HODs (especially at night, weekends and/or public holidays) To oversee the hotel in the night including Front Office, Night Audit, F&B, Facility and Housekeeping operations Manage and oversee Important Groups, VIPs including inspecting rooms and ensure complimentary services/items are provided for.  Handle emergencies and situations in Hotels. Be part of the Fire Safety Team. Respond to guest complaints with tact and promptness and ensure corrective action to resolve issues/concerns.  Ensure Guest Log and Incident Log is updated and ready to be shared to FOM, EAM or GM at their request.   Manager room rates and monitor room inventory closely and work well with Housekeeping and Ops to ensure maximum utilization of rooms. Make time to interact with guests, attain feedback and build relationships. Carry out special needs and requests of guests and repeat visitors. Initiate correspondence regarding enquiries, reservations and complaints. Perform duties pertaining to security such as directing guest reporting incidents, safe box handling, theft and activate security where required. Ensure security policies are practiced and intact. Maintain Cash Float. Ensure that FO cashier closures and handling of finances are in accordance to procedures and credit policies. Assist IT shared services support in the PMS Maintenance, Configuration, Interface Management Train and develop the Front Office team and ensure a high level of customer service that wow guests Constantly review, assess, improve and establish SOPS and service standards including overseeing and implementing changes and new processes.  Generate reports when required Handle all tasks/duties as directed by Management

Pasir Ris (EW1)

5 day week

Yes

Salary

Monthly

S$3,000

Listed amount is estimated and not definitive. Salary depends on position applied and experience. Please email resume to khairi@changicove.com.

Candidate Requirement

A/O levels

Singaporean and PR may apply

Other Information

No

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kaienish8685
kaienish8685
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y.m.c.aNice and humble person to deal with.. Came all the...read more
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