As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have. It offers comprehensive coverage of all areas contributing to quality, including understanding customer needs, product development, supplier relations, marketing, and more. It also includes the six sigma strategy for quality improvement.
Format Hardback: 752 pages
Dimensions: 194.3 x 239.5 x 32.5mm 1,224.71g
Publication date: 2001
Publisher: McGraw-Hill Education
Imprint: McGraw-Hill Publishing Co.
Edition statement: 4th Revised edition