Dear Mr Wong, my sincere apologise for the bad experience. My phone was on silence mode and my trolley bag was not beside me during the lunch meeting. I did not realised the time flew so quickly and by the time I saw your messages, I was panicked as I have kept you waiting for so long. Nevertheless, thank you very much for your patience and understanding. We have managed to transact and you accepted my apologies graciously. Hope you are happy with your purchase.