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Wanted! Customer Service Officer

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1 month ago by mycareersfuture.sg

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21 Likes

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The Customer Service Officer handles call-ins by customers. He/She should be able to handle Mandarin, Malay and English speaking customers. He/She has to gather contact information(contact number, addresses) from customers. He/She has to find out from customers on the models of their products, what is the issue with their products, and should be able to answer technical enquiries posed by customers. He/She have to plan the timing of visits according to the availability of every customers, and schedule the routes for technicians to follow. He/She is also needed to do some data entries for maintaining company's records. He/She possesses excellent communication skills, and is able to respond tactfully when talking with customers at all times.

5 day week

Yes

Salary

Monthly

S$2,500

Candidate Requirement

No Requirement

~ Experienced in customer service ~ Able to handle Mandarin, Malay and English speaking customers ~ Able to answer technical enquiries posed by customers about TV, Fridge and Washer ~ Know the maps well so as to schedule the routes for technicians to follow during customer house visits ~ Know how to use Microsoft Word, Excel and Powerpoint for data entries

Other Information

No

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